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Satisfaction is a subjective comparison betweenexpected and received experience of a service.Understanding customer satisfaction is of utmost importance for the banking industry, especiallybecause of its effect on their future economy. The employees are the key players in molding customer experiences as they finally manage the manners in which the service transaction delivered. Customer satisfaction may also lead to an improved reputation andgreaterbrand equity for the bank, which will in turn attract additional customerswho are disposed to develop loyalty of their own.

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How to Cite
Qaiser Sultana, & Mohammed Osman Ahmed. (2020). A study on satisfaction of customers on the servicesof Canara Bank employees. Thematics Journal of Geography, 8(12), 1272-1276. Retrieved from