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Abstract
Banking environment has become highly competitive today. The Banking sector is undergoing the process of radical transformation due to excessive competition of foreign and private players and changes in tastes, preference and habits as well as expectations of customers for newer products. The traditional view of business which was the right product must be available in the right place at the right time is replaced now by a more dynamic and flexible concept that any product should be available at anytime and anywhere. Over the years, the Banking Sector in India has seen a number of changes. With the emergence of Privatisation, Globalisation and Liberalisation in India, banks are focusing on Research and Development and applying various innovative ideas and technology such as ECS, RTGS, NEFT, EFT, ATM, Retail Banking, Debit and Credit cards, mobile application and many more.