Impact Of Service Quality On Students’ Satisfaction In Public Polytechnic Institutes

Abstract

The objective of this research paper is to evaluate the impact of service quality on student’s satisfaction in public polytechnic institutions. This study is based on the primary data. Questionnaire is enclosed for collecting the necessary information. Likert’s 7 point scale has been adopted to quote the responses of the students. A sample of 250 students is taken for study. ANOVA technique has been applied .The result of test  shows student’s satisfaction is affected by the    dimensions of service quality in public polytechnic institutes.